Shipping policy

Last Updated: 15 October 2026

Where we deliver

Claudiamaison ships within mainland France only. We do not deliver to French overseas territories, Corsica, or any address outside metropolitan France. If you are outside our delivery zone and would like to know when we expand, you can email us at info@claudiamaison.my.

Processing and dispatch

Once your order is placed and payment is confirmed, we prepare it for dispatch within 1–2 business days. Orders placed on weekends or public holidays begin processing on the next business day. You will receive a confirmation email with tracking details as soon as your parcel leaves our facility.

Carriers and delivery time

We work with Colissimo, Chronopost, and Colis Privé. The carrier assigned to your order depends on your location and parcel size. Estimated delivery within mainland France is 3–5 business days from the date of dispatch. These timeframes are estimates, not guarantees. During peak periods, delivery may take slightly longer.

Shipping cost

Shipping is free on all orders delivered within mainland France. The price you see at checkout is the final price — no additional shipping charges are added later.

Tracking

Every order includes a tracking number. You can follow your parcel using the link in your dispatch confirmation email or by entering the tracking number on the carrier's website.

If your order is delayed or lost

If your parcel is delayed beyond the estimated window, or if you receive a delivery notification but the parcel is not there, contact us at info@claudiamaison.my with your order number. We will work with the carrier to locate it and keep you updated. If a parcel is confirmed lost in transit, we will send a replacement (subject to stock) or issue a full refund to your original payment method.

If your order has not arrived within 7 days after the estimated delivery window, you may cancel the order and receive a full refund under French consumer law. Contact us to arrange this.