Privacy policy
Last Updated: 15 October 2026
Who we are
Claudiamaison operates the website . We are the data controller responsible for the personal information collected through this website. Our registered business address is 4 Boulevard Georges Pompidou, 14000 Caen, France. You can reach us at info@claudiamaison.my or +33 2 31 75 35 35.
For any privacy-related enquiries, you can contact us at info@claudiamaison.my. We will route your request to the appropriate team member.
What information we collect
When you browse or shop on our website, we may collect:
Identity and contact data: name, email address, phone number, shipping and billing address.
Order data: products purchased, order history, payment confirmation. We do not store full payment card numbers.
Technical data: IP address, browser type and version, device information, and browsing patterns on our site.
Communication data: records of your correspondence with us, including emails and contact form submissions.
We do not collect sensitive personal information such as health data, racial or ethnic origin, or religious beliefs.
Why we collect it and our legal basis
Purpose Legal Basis
Processing and fulfilling your order Performance of a contract
Communicating about your order or responding to enquiries Performance of a contract / Legitimate interest
Improving our website and customer experience Legitimate interest
Sending marketing communications (only with your consent) Consent
Preventing fraud and securing transactions Legitimate interest
Complying with legal and tax obligations Legal obligation
How long we keep your data
Order and transaction data is retained for 10 years to comply with French accounting and tax requirements. Account profile data (name, email, preferences) is retained for 3 years after your last purchase or interaction with us, after which it is deleted. Marketing consent records are kept for 3 years from the date of consent or last interaction.
Who we share data with
We share personal information only with parties who need it to fulfil your order or operate our website:
Payment processors: Visa, MasterCard, and PayPal, to process your payment securely.
Delivery carriers: Colissimo, Chronopost, and Colis Privé, to deliver your order.
IT and hosting providers: who maintain our website infrastructure under data processing agreements.
Legal authorities: if required by applicable law.
We do not sell your personal information to third parties.
International transfers
Your personal information is stored and processed within the European Economic Area (EEA). Where any data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Your rights
Under GDPR, you have the right to:
Access the personal information we hold about you.
Correct any inaccurate or incomplete information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Receive your data in a portable format.
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with the French data protection authority (CNIL) or your local supervisory authority.
To exercise any of these rights, email us at info@claudiamaison.my. We will respond within one month.
You can contact the CNIL at www.cnil.fr or use their online complaint form. Their postal address is: CNIL, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France.
California residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You may request to know what personal information we have collected about you, request deletion of that information, and opt out of any sale or sharing of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at info@claudiamaison.my.
Cookies
Our website uses cookies to ensure the site functions correctly and to understand how visitors use it. Essential cookies are necessary for the website to work and cannot be disabled. Non-essential cookies, such as analytics, are only set with your consent. You can manage your cookie preferences at any time through your browser settings.
Updates to this policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Material changes will be communicated via email or a notice on our website.