Refund policy

Last Updated: 15 October 2026

Your right to withdraw

You have 14 calendar days from the date you receive your order to return any item. This is your legal right under French consumer law. You do not need to give a reason, and the return is not limited to defective or incorrect products. If you changed your mind or the item did not meet your expectations, you are still covered.

How to start a return

Email us at info@claudiamaison.my with your order number and the item(s) you wish to return. You can also call +33 2 31 75 35 35 during our service hours (Monday – Friday, 9:00 AM – 6:00 PM Central European Time). When contacting us, please have the following ready: where and when you purchased the product, your proof of purchase, photos of the product if relevant, and the reason you are not satisfied. We will acknowledge your request within 10 business days and provide a prepaid return label. The refund itself is processed within 1–2 business days of receiving the returned item.

Return conditions

Items must be returned in their original condition — unworn, unwashed, and with all original tags attached. Please use the original packaging or equivalent protective packaging. We reserve the right to decline a return if the item shows signs of wear, damage, or missing tags.

Return shipping

Return shipping is free. We provide a prepaid return label, and there is no restocking fee. You will not be charged for the return itself.

Return address

Send all returns to: 4 Boulevard Georges Pompidou, 14000 Caen, France.

Refund processing

Once your return arrives at our facility, we inspect the item and process the refund within 1–2 business days. The refund is issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear on your statement, as this depends on your bank or payment provider's processing time. You will receive an email confirmation once the refund has been initiated. If more than 10 business days have passed since we confirmed the refund and you still do not see it, contact us at info@claudiamaison.my and we will investigate.

Defective or incorrect items

If you receive a defective or incorrect item, contact us immediately at info@claudiamaison.my. We will cover return shipping and process your refund or replacement as a priority. This is separate from your 14-day withdrawal right and does not limit it in any way.